Event Review – What Clients think of Architects, 16th May 2017
This joint event with RIBA aimed to explore how architects can better server their clients and in turn how clients can get better results from the architects they engage. Partly resulting from a major survey by the RIBA Client Liaison Group the panel discussion was started by Nigel Ostime of Hawkins/Brown summarising the Working with Architects survey findings and opening the debate. Each panel member had five minutes to present their thoughts, the architects focusing on what they thought would help clients improve the outcomes of their collaborations and the client representatives addressing some of their frustrations with architects. After the two sides had put their cases to each other the debate was opened up to questions from the floor which stimulated further debate. If any theme emerged it was the importance of communication and reasonable expectations. Although this is perhaps an obvious observation to make it still bears repetition. Another issue was the role of planning, and we had a contribution from the audience from Paul Scott, chair of the Croydon Council planning committee and himself an architect.
The event was hosted by The View, a joint initiative between Develop Croydon and the Croydon Partnership; the venue provides a marketing and events space with panoramic views of the town.
We were lucky enough to have a well informed and articulate panel as follows:
Director, MDR Associates
Director, Assael Architecture
Chief Executive, DM2 Property Group/Design & Materials
Group Director, National Development Projects, Keepmoat Regeneration
Head of Design, Willmott Dixon